business bootcamp 2007
Friday 19 January 2007
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Listen to some of Australia's best known speakers
Matt Church how to be great
- Understand top performance comes at a cost and learn to eliminate the costs and advance the benefits
- Balance high achievement without burning out
- Clear productive thinking is about shifting perspective!
- Achieve clarity by moving through 3 levels of thinking and identify what perspective you need to move on from or in to
Learn the ‘money mindset’ and how to tap into this to earn more money than you ever dreamed possible!
Iven Frangi customer experience
- What is CXM and why the big fuss?
- Why “customer service is dead” and why it can hurt your business to focus on it
- How to use the CXM model to design and deliver predictable, robust, planned, profitable Customer Experiences
- Understand why Experience is more critical than Satisfaction and Value
- How to ensure your customers feel appreciated and will rave about your business

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